FREQUENTLY ASKED QUESTIONS
What makes us different?
We have a unique fast track booking platform that enables clients to make bookings for our services online. This allows us to allocate a time slot to see all of our clients within our booked time slots. This means that there is no waiting and of course save’s our clients precious time. Unlike other service providers we have fully serviced offices with a very professional set-up, our aim is to become the No. 1 choice for all new and returning applicants, we aim to do this by delivering the high standard of customer services.
How can we pay?
When booking online you may pay with all major debit/credit card and American Express. If you wish to pay in cash, you may book your appointment by calling our booking centre on 02082127331
You can save £10 by making a prepayment.
Payments in cash will incur a £10 charge
Can I Pick my own time for booking?
Yes, you can select any of our services online and also schedule your date of visit and time that you wish to visit.
Can I cancel my booking?
No! However, we understand in special circumstances you may not be able to attend. If you notify us with at least 4 hours notice prior to your appointment, we will happily reschedule your appointment for the next available day at any location of your choice. If you cannot attend your rescheduled appointment, we will require you make a new payment for any future appointments.
How long do we have to wait?
You will be attended to as scheduled within your appointment, we don’t expect you to be late so its not fair that if we are late for your appointment. We allow additional 15 minutes between each appointments to prevent delays.
Can we bring a friend to this appointment?
No, due to confidential nature of our services we can only accommodate the client booked in as per the appointment schedule.
Do we have parking facilities?
No, however there are a few pay and display parking bays near by. We recommend that you leave plenty of time to find parking and if possible please arrive by train or under ground station.
On Saturday appointments parking is available in Acton and Croydon, free of charge with limited bays
What documents do I require
- DVLA STANDARD 2 MEDICAL FORM CLICK TO DOWNLOAD
- Photographic Identification (Drivers Licence, Passport or any Government ID)
Your driving glasses/contact lenses & latest eye test prescription
Current Medication Prescription List (if any)
- TFL Medical Form (TPH204) – CLICK TO DOWNLOAD
- D4 MEDICAL FORM – CLICK TO DOWNLOAD
- GP Medical Summary
- Also known as Patient Summary, Local Record, Patient Print Out or Medical History
- If you have difficulties in obtaining your medical summary we can request this for you at a cost.